LemonVanilla Cookies

We use cookies, pixels, and other technologies (collectively, “cookies”) to recognise your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes, including:

  • Recognising you when you sign-in to use our services. This allows us to provide you with product recommendations, display personalised content and provide other customised features and services.
  • Keeping track of items stored in your shopping basket.
  • Conducting research and diagnostics to improve LemonVanilla content, products, and services.
  • Preventing fraudulent activity.
  • Improving security.
  • Reporting. This allows us to measure and analyse the performance of our services.

LemonVanilla cookies allow you to take advantage of some of LemonVanilla’s essential features. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Bag, proceed to Checkout, or use any LemonVanilla products and services that require you to sign in.

Approved third parties may also set cookies when you interact with LemonVanilla services. Third parties include search engines, providers of measurement and analytics services, social media networks, and advertising companies.

You can manage browser cookies through your browser settings. The ‘Help’ feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire. If you disable all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some features and services may not work.

We never place Personally Identifiable Information in Cookies.

What personal data we collect and why we collect it

We only collect and use data in the normal course of running our business. We do not share your data with third parties except where necessary to fulfil your orders.

We will collect data through the LemonVanilla website or by phone, fax or mail. We promise to collect, process, store and share your data safely and securely. We’ll also endeavour to ensure that the other businesses we work with are just as careful with your data. You can review and change your consent settings at any time when logged in to your account.

This will be your name, company details, invoice address, delivery address, email address, phone number. This data is shared with our carriers (DPD) to enable them to deliver your order to you.

With your consent, LemonVanilla/DPD will also:

(a)    use your mobile number and/or email address to enable you to manage your delivery slot.

(b)    Use your email address to send you order acknowledgements, invoices and statements

Comments or reviews

When visitors leave comments or reviews on our site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. Visitor comments may be checked through an automated spam detection service.

Contact forms

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.