Terms and Conditions
Product InformationAll product information is provided in good faith and we do all we can to ensure that the description and specifications of the products are correct. Note that there may be some variation between colours shown on the website and the true product colour.
Prices & VATAll prices are quoted inclusive of VAT where applicable and may be subject to alteration at any time and without prior notification. Prices are as stated on the website, errors and omissions excepted.
DeliveryUK Mainland (excl. Scottish Highlands) Orders placed before 2pm will be dispatched the same day for delivery on the next working day by DPD. Delivery is free on orders over £25 and £3.50 for orders below £25. UK Highlands and Islands Orders placed before 2pm will be dispatched the same day for delivery in 2-3 working days. There will be a flat rate delivery charge of £10 on all orders. EU and the Rest of the World Unfortunately we are currently unable to deliver outside the UK.
Returns & RefundsWe always hope that you will be delighted with whatever you buy from us but if you’re not entirely happy, then you can return the item to us in its original condition within 30 days of dispatch for a full refund. Please note that for health and safety reasons food products, once opened, cannot be returned. Please note also that you will be responsible for the cost of returning the item to us and that we are unable to refund any carriage charges paid, unless we have packed the wrong item or it’s faulty. In the event that we have sent you incorrect items or if the items you receive are faulty, we will replace the faulty items or refund you in full if you prefer. If your parcel arrives damaged, then please report this to us within 3 days of receipt of the goods for a credit to be given. Please contact us at email@example.com if you wish to make a return or request a replacement or refund.
LiabilityLemonVanilla shall not be liable for any consequential loss of any kind howsoever caused. In particular, customers should not rely on website filters but should always refer to the product label for information on ingredients, allergens and nutritional information. LemonVanilla is acting in the capacity of a re-packer and distributor of goods only. LemonVanilla is a trading name of Keylink Limited whose registered office is at 99 Green Lane, Ecclesfield, Sheffield S35 9WY.
Many products have a specified shelf life from the date of manufacture. As products may reach us with only half of their full shelf life remaining and, as they may then be in stock at LemonVanilla for a short period, we can only endeavour to ensure that products have at least one third of their shelf life remaining at the time they are supplied to you.